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Terms of Use. Click to Edit Me.
 

All website visitors agree to be bound by the terms and conditions set forth below. By continuing to use the Website or by Ordering services offered by Kam Computers W H Ltd you are agreeing to these terms and conditions.

Kam Computers W H Ltd  a company registered in England and Wales with company number 09139706 whose registered address is: 
333 West End Lane NW6 1RS LONDON .

1. Definitions and Interpretation

1.1 In these terms and conditions the following words have the meanings given:-

 

"Contract"means a contract for the purchase of Products or Services by the Customer from  Kam Computers W H Ltd  incorporating these terms and conditions and arising from the acceptance by  Kam Computers W H Ltd  of an Order;

"Customer"the person, firm or company ordering Products or services;

"Default"shall mean any breach by either party of its obligations under a Contract, any default, act, omission, negligence or statement by either party, its employees, agents or sub-contractors arising out of or in connection with a Contract and in respect of which either party may be legally liable;

"Order"means any order for Products, or Products and Services, received by  Kam Computers W H Ltd  from the Customer;

"Services"means any configuration or installation services provided by  Kam Computers W H Ltd .

"Confidential Information"all information of whatsoever nature(whether oral, written or in any other form) containing or consisting of material of a technical, operational, administrative, economic, marketing, planning, business or financial nature or in the nature of intellectual property of any kind or in the nature of Specifications and relating either to the Products or Services, the Seller or the Buyer (as the case may be);

"Price"the price payable for the Products or Services as specified in the Order and payable in accordance with the terms of this Agreement;

"Data Recovery"any attempt to recover, salvage or retrieve data from any computer storage media such as hard disks, floppy disks, USB disks, flash disks or any other computer-related equipment or media;

 

1.2 All other words and expressions are to be given their normal English meaning taken in the context of the Contract. Any dispute as to the meaning of a word is to be settled by reference to the Oxford English Dictionary.

1.3 Any reference to a clause shall mean a clause of these terms and conditions unless otherwise stated.

1.4 The use of headings in these terms and conditions shall be for convenience only and shall not affect the interpretation of these terms and conditions.

 

2. Contract Formation

2.1 All Orders submitted by the Customer to  Kam Computers W H Ltd  and accepted by  Kam Computers W H Ltd  shall be subject to these following terms and conditions which shall form part of and govern any Contract.

2.2 Usage of any service or receiving any estimate or quotation for any Products and/or Services by the customer issued by Kam Computers W H Ltd  either verbally, by phone or in person, or in writing, including by email, shall be deemed acceptance of these terms and conditions.

3. Price

3.1 All prices for Products or Services stated in any quote, estimate or accepted Order are those current at the time of the Customer's enquiry.

3.2 Kam Computers W H Ltd  is not VAT registered. The cost of parts required to carry out a successful repair will be added to a labour charge.

3.3 Unless otherwise stated, A minimum standard charge of £80 for 1 hour applies to any on-site visit. If the on-site visit takes longer than 1 hour the customer will be charged at additional half hour intervals.

4. Payment

4.1 Payment for services and parts must be made by an acceptable Credit/Debit Card, Cash or Bank Transfer, using the faster payments service, at the time the engineer finishes the visit or at the time the repaired item is returned to the customer.

4.2 All payments made by the Customer to  Kam Computers W H Ltd  shall be in pound sterling in immediately available funds free and clear of any right to set off, counter claim, withhold or make deductions.

4.3 The customer agrees to make all payments due under this contract irrespective of any dispute or claim the Customer may have with or against any third party.

4.4 Failure to pay the full amount due using any of the payment methods in 4.1 after services have been carried out may result in administrative charge(s) of £25 each week for a maximum of four weeks. Failure to arrange payment or return correspondences, either by Phone, Email or in Writing, may result in collecting the payment using an appropriate collection agency.

1.4 The use of headings in these terms and conditions shall be for convenience only and shall not affect the interpretation of these terms and conditions.

 

2. Contract Formation

2.1 All Orders submitted by the Customer to  Kam Computers W H Ltd  and accepted by  Kam Computers W H Ltd  shall be subject to these following terms and conditions which shall form part of and govern any Contract.

2.2 Usage of any service or receiving any estimate or quotation for any Products and/or Services by the customer issued by  Kam Computers W H Ltd  either verbally, by phone or in person, or in writing, including by email, shall be deemed acceptance of these terms and conditions.

3. Price

3.1 All prices for Products or Services stated in any quote, estimate or accepted Order are those current at the time of the Customer's enquiry.

3.2  Kam Computers W H Ltd is not VAT registered. The cost of parts required to carry out a successful repair will be added to a labour charge.

3.3 Unless otherwise stated, A minimum standard charge of £80 for 1 hour applies to any on-site visit. If the on-site visit takes longer than 1 hour the customer will be charged at additional half hour intervals.

 

4. Payment

4.1 Payment for services and parts must be made by an acceptable Credit/Debit Card, Cash or Bank Transfer, using the faster payments service, at the time the engineer finishes the visit or at the time the repaired item is returned to the customer.

4.2 All payments made by the Customer to Kam Computers W H Ltd  shall be in pound sterling in immediately available funds free and clear of any right to set off, counter claim, withhold or make deductions.

4.3 The customer agrees to make all payments due under this contract irrespective of any dispute or claim the Customer may have with or against any third party.

4.4 Failure to pay the full amount due using any of the payment methods in 4.1 after services have been carried out may result in administrative charge(s) of £25 each week for a maximum of four weeks. Failure to arrange payment or return correspondences, either by Phone, Email or in Writing, may result in collecting the payment using an appropriate collection agency.

 

5. Warranties

5.1  Kam Computers W H Ltd , to the extent that it is permitted to do so, hereby assigns the benefit of any guarantee or warranty covering any defects in Products received by Kam Computers W H Ltd  under an agreement with the manufacturer or supplier of the relevant Product.

5.2 The warranty service (if any) will be that provided by the manufacturer and any validation procedures relating to that warranty service are the responsibility of the Customer.

5.3 The warranty of the manufacturer or supplier is in lieu of all other terms or conditions whether express or implied concerning the quality or fitness for purpose of Products and all such other terms and conditions are hereby excluded.

5.4 All work is covered by a labour only 30 day warranty starting from the data stated on the invoice/receipt. Faults caused by software faults, computer viruses and end user errors are excluded from this warranty.

5.5 Any service performed on an item under warranty whereby no fault can be found, or where the fault is not covered under warranty a 'No Fault Found' fee may be payable by the warranty holder at the usual hourly rate.

5.6 Parts or Equipment supplied will be replaced only if found faulty and covered by the manufacturer's warranty.

6. Terms of Service

6.3 Onsite visits benefit from a no-fix no-fee policy if the engineer is technically unable to fix or diagnose the original reported problem but where the fix is possible by replacement of a faulty part or parts and the customer does not agree to the replacement of the faulty part,  Kam Computers W H Ltd reserves the right to charge the Customer a diagnostic fee that matches the callout fee. If  Kam Computers W H Ltd  technician(s) can't fix or diagnose the problem on-site due to external dependencies such as faulty equipment or no internet service or lack of original disks or drivers, the customer is liable to pay the callout charge agreed at the time of booking. If at least one of the original problems reported by the customer is fixed by the on-site technician, the customer is liable to pay the full price agreed at the time of booking. If the fix of the computer(s) is not possible by replacement of the faulty part(s) and/or as a result of extensive damage to the equipment, it is declared irreparable by  Kam Computers W H Ltd  technicians, a fix or diagnosis will have deemed to have taken place. No-fix no-fee does not apply to Businesses, Mechanical Data Recovery, Motherboard Repair or any 3rd Party Fees.

6.4 Workshop repairs benefit from a no-fix no-fee policy if the engineer is technically unable to fix or diagnose the original reported problem but where the fix is possible by replacement of a faulty part or parts and the customer does not agree to the replacement of the faulty part,  Kam Computers W H Ltd reserves the right to charge the Customer a diagnostic fee that matches the callout fee. If the fix of the computer(s) is not possible by replacement of the faulty part(s) and/or as a result of extensive damage to the equipment, it is declared irreparable by  Kam Computers W H Ltd  technicians, a fix or diagnosis will have deemed to have taken place. Where several faults are reported by the customer and at least one of the faults has been successfully repaired, the Customer is liable to pay the full amount agreed at the time of booking. No-fix no-fee does not apply to Businesses, Mechanical Data Recovery, Motherboard Repair or any 3rd Party Fees.